Technical Support
ITSS offers technical support to students in a number of ways to cover most of your technology needs.
| ITSS TechCenter | Kirby Plaza 165 | 726-8847 |
Free telephone or walk-in support for all of your technology questions, including:
- ResNet computer or game console registration
- Quickstart problems
- Network access (wired, wireless, VPN, modem)
- Account or password issues
- Software problems (installing, using)
- Basic virus/spyware problems
- Basic hardware diagnostics
- Classroom and AV equipment support (projectors, TVs on carts)
- Lab access, authentication or printing problems
Equipment available for checkout for classroom presentations and meetings at no cost:
- Projectors
- Laptops
- Portable conference phones
- Miscellaneous AV equipment (tape recorders, speakers, cabling, etc.)
| We also provide warranty and repair services for a fee:
- Computer virus and security check-ups...$20/scan
- Operating system reinstalls ... $46/hour
- Hardware upgrades or repairs ... $46/hour
|
| Multi-Media Hub & Camera Checkout | Library 119 | 726-6087 |
We provide free guidance on:
- CD/DVD burning and duplication
- Streaming media
- VHS, DV, DVD transfer to a digital format
- Music production
- Digital photography and video help
- Scanning photos and slides
- General mulitmedia assistance for audio and video
Equipment available for checkout for classroom presentations at no cost:
- Digital cameras
- Video cameras
| Services we can offer for a fee:
- Video transfers
- Taping
- Editing
- Slide conversions
- Media duplication
|
http://www.d.umn.edu/itss/resnet/tech_support.html
Rev 08.08 sab
